New Billing & Payment Option
The Consolidated Mutual Water Company ("Company") continues to streamline its operations without compromising service to our customers and, as a result, has implemented a new and upgraded billing system developed by Data West Corporation known as BillMaster Webshare ("Webshare") effective June 6, 2014. Webshare replaced the Company's EBill/EPay system and now payments made will be real time, that is, payments will be recognized immediately. The payment processor who has partnered and is fully integrated with Webshare is Collector Solutions, Inc. ("CSI"). CSI is compliant with the Payment Card Industry Data Security Standard. The next time you log into our website to make a payment, you will be directed to Webshare not EBill/EPay. Even though you will be automatically enrolled (if you were enrolled and used EBill/EPay in the past), you will need to contact our customer service staff to obtain a temporary password.
Many Stockholders have asked about the convenience of paying their water bills with a credit card. Credit card payments will now be allowed; however, there will be a minimum $2.00 fee or 2.45% convenience fee, whichever is greater, added and collected by CSI for processing your water bill with credit card services. Fees charged will be prominently and separately disclosed prior to the execution of the transaction. The Company shall have the right to serve notice as part of its billing process that any action or dispute which results in a ‘credit hold' or ‘charge back' on funds will be considered as a non-payment of the Stockholder's account and may result in assessed penalties defined in the Company's payment responsibility and delinquency policies.
Water rates will not increase in 2014. Please view them here.
PAYMENT & BILLING OPTIONS!
Billing Questions – Please call any of our Customer Service Representatives at (303) 238–0451 or email us at email@example.com
If you are looking for Billing, Engineering or other forms please go here.
Please check out our construction schedules to see when work will be done in your neighborhood.
2013 Water Quality Report
Revised Delinquent Account Policy
Revised Payment Responsibility Policy
Hours of Operation
7:00 A.M. - 4:30 P.M. Monday - Friday
For EMERGENCIES Call 303.238.0451
Please go to Denver Water's Web site for more information.