You can help us in our efforts to serve you becoming familiar with and observing our collection procedures and regulations. We now serve over 20,800 taps representing a population of about 85,000 customers, which makes it economically impossible to personalize service as much as we would like.
Payment Responsibility Policy
Article VII, Section 1.(f) under Conduct of Business of the Company's By-Laws as excerpted below places the responsibility of unpaid water bills on the Stockholders:
"Stockholders are responsible for unpaid water bills incurred by a tenant or other user (such as under a purchase contract) of the tap right represented by this certificate, and any unpaid sums, whether for water or otherwise, due the Company incident to service under such tap right shall constitute a paramount lien in favor of the Company against the stock represented hereby. No stock representing a tap right can be transferred until any delinquency in connection therewith is paid in full".
Effective on and after July 1, 2007, water bills for water service will be mailed to the service address as shown on the Stock Certificate of the Stockholder/Owner unless the Company receives a written request from the Stockholder/Owner directing that the water bill be sent to an address of the Stockholder other than the service address served by the Company. Mailing of the water bill for water service to an address other than the Stockholder's address shall in no way relieve the Stockholder/Owner of unpaid water bills or other unpaid charges nor shall it affect the Company's power to enforce payment for any unpaid charges by discontinuing water service to the property at which the charges derived. Unpaid charges constitute a paramount lien in favor of the Company against the stock. Stock cannot be transferred until all charges are paid in full. After reasonable notice has been given, no water will be furnished to the service address against which any charge remains unpaid beyond the due date.
Upon receipt of a written request only from the Stockholder/Owner, the Company will accept account name changes for the purpose of billing the tenant(s) who shall receive and pay water bills only until the tenant(s) become delinquent and water service is discontinued for non-payment. At that time, arrangements for the payment of the unpaid water bills and any unpaid charges will be and remain the responsibility of the Stockholder/Owner pursuant to Article VII, Section 1.(f) of the Company's By-Laws. The Company will not accept verbal directions from the Stockholder/Owner and all subsequent water bills will be the responsibility of the Stockholder/Owner.
The Company will discontinue service to a service address whose account is delinquent after reasonable notice without incurring any liability therefore. An account will be considered delinquent at any time charges remain unpaid beyond the Due Date on the face of the Water Bill or Statement. Once an account becomes delinquent, partial payments will not be accepted, and the entire amount must be paid in full to avoid discontinuance of service.
Any property owned by a Stockholder/Owner and served by the Company whose account was in the name of a tenant prior to July 1, 2007 may continue this status until that account becomes delinquent and water service is discontinued for non-payment. At that time, the account will automatically be changed back into the name of the Stockholder/Owner and all subsequent water bills will be and shall remain the responsibility of the Stockholder/Owner.
To minimize delinquent accounts and reduce the financial burden of delinquencies upon the Company, accounts not paid before the scheduled turn off date and turned off will incur a $50.00 service charge to cover the cost of the special service required. Repeat delinquencies will be subject to incremental increases in service charges as follows:
- First Delinquency $50
- Second Delinquency $75
- Third Delinquency $100
After the third delinquency, each delinquency will incur a service charge of $100.00 and only cash or certified funds will be accepted.
The service charge and entire bill must be paid in full before service is restored. Payments received between 7:00 a.m. and 4:00 p.m. Monday through Friday (except Holidays) will result in restoration of service the same day. Payments received after 4:00 p.m. Monday through Friday (except Holidays) will result in restoration of service the next working day. Service terminated for non-payment will not be restored outside normal business hours.
Settlement of an account with a check that does not clear the bank will result in a $30.00 returned check charge. A returned check on a delinquent account will result in immediate discontinuance of service. The amount of the returned check, the $30.00 returned check charge and any service charge must be paid in cash or certified funds before service is restored.
Company Records Inspection Policy
The Company’s books and records of account, the minutes of the meetings of its stockholders, the minutes of the meetings of its Board of Directors, and the record of the names and addresses of the stockholders entitled to vote may be inspected by any stockholder, or his agent or attorney, for any proper purpose at any reasonable time. An agent or attorney must submit written proof, signed by the stockholder, that he represents the stockholder and seeks to make such inspection for the stockholder.
Applications to inspect books and records shall be made in writing, specifying which books or records the stockholder desires to inspect, and the purpose for which he intends to make such inspection. The President and General Manager, or his designee, shall grant or deny the request, and may set reasonable time limits to prevent interference with the conduct of the Company’s affairs.
A stockholder desiring to copy any information contained in the books and records may do so manually in the Company’s office. In the alternative, the stockholder may arrange with the President and General Manager or his designee to obtain copies of the information, provided that the stockholder bears the expense of making such copies. In no event may the books and records of the Company be taken from the custody of the Company or its designee.
Any stockholder seeking to communicate with other stockholders concerning the affairs of the Company, may use one or more of three optional methods, after first paying the Company for all expenses involved, and first having met all other requirements concerning the inspection of Company records:
- The stockholder may deliver to the Company the materials desired to be sent, and the Company will arrange to have them addressed and mailed to all stockholders of record as of the date of the request.
- The stockholder may obtain a copy of the names and addresses of all stockholders of record as of the date of the request, printed in list form or on labels or inserts suitable for mailing purposes.
- The stockholder may obtain a copy of a magnetic computer tape of the Company’s stockholder master file, together with pertinent information as to the record format, the type of equipment and encoding systems in use at the time of the request, provided however, that the stockholder must assume all responsibility and make his own arrangements for updating, programming and processing the information in usable form, and including the cost of revising his own programs in the event of future changes in record format or coding systems utilized by the Company.
Prior to obtaining a copy of the record of the names and addresses of stockholders, a stockholder must deliver to the Company his affidavit stating the purpose for which he seeks it, and guaranteeing not to use it for any other purpose; not to sell, give or trade it to any other person, firm or corporation; and not to use it for any commercial purpose whatever.
Any expense to be incurred by the Company in complying with any stockholder request for copies of records must be paid in advance by the stockholder